CarCode messaging platform

Engage with shoppers wherever they find you. Manage leads from different channels — all on one platform.

Chat with customers anywhere

Shoppers can contact you through website chat, video chat, text or Facebook Messenger. A Spanish language widget is also available.

We got you covered 24/7

Busy or away? Add Managed Messaging to get the help of trained chat specialists. You can view conversations as they happen, or get an alert when a shopper is ready to transact.

Better with Edmunds

We'll help you close more deals.

CarCode is integrated with other tools from Edmunds: shoppers can find up-to-date inventory, appraise their vehicles, and even get an Instant Cash Offer.

We automatically text your service customers

Reach a captive audience

CarCode will text customers waiting in your service lane to ask if they're interested in a cash offer for their car.

No additional cost

Comes with no extra charge for dealers with CarCode and Instant Cash Offer tool. Compatible with CDK Drive and OpenTrack DMS.

Acquire more cars

Dealers using this feature see 40%+ more Instant Cash Offer leads compared to dealers without it.^*

Designed with your business in mind

On Brand

CarCode can match the branding on your site. You can customize the placement, color, style, and even communication channels.

Divide Sales & Service

Handle sales and service leads separately. You can advertise specials for both, based on the web page your customer is viewing.

Built for Dealer Groups

For listings on dealer group websites, CarCode is able to route customer inquiries to the correct dealership based on vehicle of interest.

Certified compatible by dealerships of:

Following industry standards

CarCode observes guidelines as set by the Automotive Standards Council, allowing you to see your website's performance with Google Analytics 4.

We also work to update our UX in response to TCPA privacy laws, and the tool is regularly audited for accessibility and usability.

Moving the conversation along

FAQ

CarCode can deliver leads to your CRM via ADF or HTML. You can configure different destinations for sales and service leads.

CarCode is branding compliant with Audi, BMW, FCA (Chrysler, Dodge, Jeep, Ram, Fiat, Alfa Romeo), Genesis, Infiniti, Jaguar, Land Rover, Lexus, Maserati, Mazda, MINI, Nissan, Porsche, Subaru, Toyota, Volvo.

CarCode works with the top web providers in automotive including Dealer.com, Dealer Inspire, DealerOn, Ansira, carsforsale.com, DealerCenter, Dealer eProcess, DealerCarSearch, Fox Dealer, and many more.

With Managed Messaging you can tweak how and when CarCode conversations are handled by our agents. In addition to full coverage, you can have the messaging center respond only when your dealership is closed, or if you are busy and can't respond immediately (safety net).

Yes. You can add notes for our agents, so when they are fielding specific questions they can respond with information specific to your dealership.

Yes. You are able to configure CarCode with whichever channels make sense for your business.

^*Based on Edmunds' internal stats. Comparison of select dealers using our Instant Cash Offer tool with dealers who have both our Instant Cash Offer tool and our Automated Service Outreach add-on.